Refund policy

We sell fresh, seasonal produce. We want it to arrive in perfect condition and, if something goes wrong, we put it right.

If your order arrives in poor condition

If the parcel arrives damaged, the product is not in good condition, the cold chain has been broken or the order does not match what you bought, write to info@fincalomaverde.es or call +34 671 217 066 within 48 hours of delivery, quoting your order number and attaching photographs of the product and the packaging.

Once we have checked what happened, we will offer you either a replacement or a full refund, including shipping costs. In these cases you pay nothing and, for health reasons, you do not need to return the product to us unless we expressly ask you to.

If you are not satisfied

Our long-standing commitment stands: if you are not satisfied with our products, write to info@fincalomaverde.es telling us what happened and we will find a solution, including refunding your money.

Right of withdrawal

Under article 103, points d) and e), of Spanish Royal Legislative Decree 1/2007 (TRLGDCU), there is no right of withdrawal for the supply of goods liable to deteriorate or expire rapidly, or for sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery. Because of their perishable nature, this exception applies to our fresh or frozen birds and to preserved products once opened.

Non-perishable, unopened products such as preserves and escabeches are subject to the right of withdrawal: you have 14 calendar days from delivery to withdraw from the contract without giving a reason. To do so, tell us by any unambiguous means (for example, an email to info@fincalomaverde.es quoting your order number) and return the product, unopened and in its original packaging, within 14 days of that notice. The direct cost of returning the goods is payable by the customer, unless the return is due to an error on our part.

Refunds

Refunds are made using the same payment method used for the purchase, within a maximum of 14 calendar days from the moment we accept the return or receive the returned product. In the case of withdrawal, we refund the price of the product and the cost of standard delivery; we do not refund the extra cost of a faster delivery option chosen by the customer.

Cancelling an order

You can cancel an order free of charge as long as it has not been dispatched, by writing to info@fincalomaverde.es with your order number.

Complaints

Official complaint forms are available to consumers. You may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Last updated: 12 August 2026. This is a translation for information purposes; the Spanish version prevails.