Terms of sale

These terms of sale govern the sale of the products offered in this online store by FINCA LOMA VERDE, S.L., CIF B10671626, with registered office at Carretera CA-9110 Algodonales – El Gastor, km 1,7, 11680 Algodonales (Cádiz), registered in the Registro Mercantil de Cádiz, volume 2463, book 0, folio 1, sheet CA-61419, entry 1. Email: info@fincalomaverde.es. Phone: +34 671 217 066.

Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU), and Law 34/2002 on Information Society Services and Electronic Commerce apply.

1. Acceptance

Placing an order implies having read and accepted these terms, the legal notice, the privacy policy, the shipping policy and the returns and refunds policy, which form part of the contract.

2. Capacity

To buy you must be over 18 and have legal capacity to enter into contracts.

3. Products

We sell capons, poulards and products made from them, reared on our farm in Algodonales (Cádiz). These are seasonal products made in limited quantities: the availability shown in the store is the real availability at any given time and may sell out. As these are whole birds, the weight of each piece is approximate and may vary within the range stated on the product page; where that variation affects the price, this is stated expressly on the product page.

4. Prices and taxes

All prices are shown in euros and include the applicable VAT (10% for food products). In mainland Spain the price also includes shipping; for the Balearic Islands, the shipping cost stated in the shipping policy is added and shown before you confirm the order. Finca Loma Verde reserves the right to change its prices at any time; the price that applies is the one in force when the order is placed.

We do not ship to the Canary Islands, Ceuta or Melilla.

5. Ordering process and formation of the contract

The process is: select products and add them to the cart, enter shipping and billing details, choose a shipping method, review the order and pay. Before you confirm, a summary is shown with the details of the products, taxes and shipping costs. Confirming the order implies acceptance of these terms.

Once payment is complete, a confirmation email is sent to the customer. The contract is deemed concluded at that moment. If the confirmation is not received, please contact info@fincalomaverde.es.

Finca Loma Verde may cancel an order and refund its amount in full if the product is unavailable, if an obvious pricing error is detected or if the delivery address cannot be verified.

6. Payment methods

Payment is made at the time of purchase using the methods shown on the payment screen (credit or debit card and any other enabled methods). The transaction is processed through the store's payment gateway in an encrypted environment; Finca Loma Verde never stores full card details.

7. Invoice

Proof of purchase is sent by email. An invoice with the customer's tax details can be requested by writing to info@fincalomaverde.es quoting the order number.

8. Delivery

Delivery times, areas and costs are set out in the shipping policy. The risk of loss or damage to the products passes to the customer at the time of delivery.

9. Right of withdrawal and its exclusion

Under article 103, points d) and e), of the TRLGDCU, there is no right of withdrawal for the supply of goods liable to deteriorate or expire rapidly, or for sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery. This exclusion applies to our fresh or frozen birds and to preserved products once opened.

Non-perishable, unopened products (preserves and escabeches) are subject to the 14 calendar day right of withdrawal. The procedure and exceptions are set out in the returns and refunds policy, which also sets out our commitment to replace or refund any order that arrives in poor condition or does not match what was ordered.

10. Guarantee and conformity

The legal guarantee of conformity provided for in the TRLGDCU applies. Given the perishable nature of food products, the guarantee is limited to the best-before or use-by date stated on each product and to the stated storage conditions having been observed. Any lack of conformity must be reported to info@fincalomaverde.es as soon as it is detected.

11. Customer service and complaints

For any query, incident or complaint: info@fincalomaverde.es or +34 671 217 066. Official complaint forms (hojas de reclamaciones) are available to consumers.

12. Online dispute resolution

Under Regulation (EU) 524/2013, consumers may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.

13. Governing law and jurisdiction

These terms are governed by Spanish law. In contracts with consumers, the courts of the consumer's place of residence have jurisdiction.

Last updated: 26 October 2026.