Legal
Shipping policy
Our birds are reared on the farm in Algodonales (Cádiz) and are prepared and dispatched from Aves Crespin, the licensed facility where we are authorised to do so.
Two carriers, depending on the product
- Fresh produce (whole capons and poulards): shipped by Seur Frio, with the cold chain kept throughout the journey.
- Preserves (poulard in escabeche): shipped by Correos, as standard post, since they need no refrigeration until opened.
If an order includes both, it is dispatched in two parcels and may arrive on different dates.
Shipping costs
| Destination | Cost |
|---|---|
| Mainland Spain | Included in the price |
| Balearic Islands | €20.00 |
We do not ship to the Canary Islands, Ceuta or Melilla, as there is no cold-chain transport to those destinations.
The cost is shown before you confirm the order, based on the delivery address. Product prices include VAT and, on the mainland, shipping.
Delivery times
Orders are prepared on working days. Orders placed at weekends or on public holidays are prepared on the next working day.
- Fresh, by Seur Frio: delivery within 24 working hours of dispatch on the mainland, and within 48 working hours outside the mainland. It is dispatched on the agreed day so the bird arrives at its best, and only to destinations the cold-chain service covers in that time.
- Preserves, by Correos: usually delivered in 2 to 5 working days.
Fresh produce is delivered on the date you choose when ordering. Christmas, New Year's Eve and Epiphany reservations are dispatched in time slots; we will let you know the exact delivery day. If you need a different date, write to us at info@fincalomaverde.es before ordering and we will arrange it.
Packaging and storage
Birds are packed to keep the cold chain during transport. It is important to give an address where the parcel can be received at the time of delivery, and to refrigerate or freeze it as soon as possible on receipt. Preserved products need no refrigeration until opened.
Tracking
When your order is dispatched, you will receive an email with the carrier's tracking number.
Incidents
If the parcel arrives damaged, shows signs of having lost the cold chain, is incomplete or does not arrive within the expected time, write to us at info@fincalomaverde.es or call +34 671 217 066 within 48 hours of delivery, quoting your order number and attaching photographs. We will resolve it with a replacement or a refund, as set out in the returns and refunds policy.
Incorrect or incomplete delivery addresses provided by the customer may cause the order to be returned; in that case, a new delivery involves a new shipping charge. For fresh produce, a failed delivery may also mean the bird is no longer fit to be sent a second time.
Last updated: 26 October 2026.